Privacy policy for lunaruroso.com

Your privacy is important to us. This policy explains how we handle your data.

Introduction to our privacy approach

We respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

By using our website or services, you consent to the practices described here. We encourage you to review this policy for details on your rights and choices.

Information we collect

We collect information you provide directly and data collected automatically for service improvement and security.

Directly provided information

  • Name and contact details
  • Details provided in enquiry forms
  • Communication records with our team
  • Subscription and payment details
  • Feedback or survey responses

Automatically collected data

  • Device and browser information
  • IP address and location
  • Usage and interaction data
  • Cookies and similar technologies
  • Site performance analytics

How we use your information

Your information helps us deliver services, communicate with you, and improve our offerings.

  • Respond to your enquiries
  • Manage subscriptions and billing
  • Provide updates and notifications
  • Improve site experience and security
  • Comply with legal obligations
  • Analyse service performance
  • Customise communications

Our commitment: We handle your data with care and transparency. Information is only shared as required for service delivery or legal compliance.

When we share your data

We only share necessary information with trusted service providers or authorities as required by law.

Service providers

We use reputable partners for payment processing and technical support, each bound by confidentiality obligations.

Legal obligations

We may disclose information if required by law or regulation.

Anonymous statistics

Aggregated data may be used for reporting without identifying individuals.

Your privacy rights

You have rights to access, correct, or delete your data, and to object to certain processing.

  • Request access to personal data held about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Request data in a portable format
  • Object to certain data uses or processing
  • Request limits on how your data is used

To exercise your rights, please contact us using the details provided below. We will respond promptly to all requests.

How we protect your information

We use technical and organisational measures to safeguard your data and prevent unauthorised access.

Technical security measures

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security assessments
  • Up-to-date firewall protection

Organisational safeguards

  • Staff privacy training
  • Access controls and permissions
  • Internal privacy audits
  • Confidentiality agreements

Data retention policy

We retain personal data only as long as necessary for service delivery, compliance, and business purposes.

  • Account details are retained while your subscription is active
  • Planning data is kept as long as relevant to your needs
  • Correspondence is stored for service record-keeping
  • Billing records are retained for legal compliance
  • Preferences are kept only as long as needed

Data is securely deleted when no longer required.

International data transfers

Your data may be processed outside Australia, subject to safeguards ensuring its protection.

  • Transfers only to trusted providers
  • Standard contractual clauses in place
  • Periodic review of provider compliance
  • User consent for international transfers

Cookies and similar technologies

We use cookies to improve your experience, analyse site usage, and provide relevant communications.

Types of cookies used

  • Required for basic site operation
  • Help us analyse and improve site performance
  • Remember your preferences and settings
  • Enable added features and customisation

You can manage cookie preferences at any time through your browser or our site tools.

Changes to this privacy policy

We may update this policy. Changes will be posted on this page with the effective date.

  • Email notification for material changes
  • Website banner or notice
  • Updated policy published on this site
  • Contact details for privacy enquiries

Please review this policy regularly for updates.

Contact us about privacy

For questions or requests about your privacy, contact us using the information below.

lunaruroso

Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia

Phone: +61352170480

Email: content@lunaruroso.com

Last updated August 31, 2025

Effective from August 31, 2025